This page explains how to request deletion of your Philoi account, what is removed, and what we may keep and for how long. If anything here is unclear, email support@philoi.app and a real person will answer.
How to delete your account
Fastest — in the app
- Open the Philoi app and go to Settings.
- Scroll to Delete account.
- Type the confirmation word when prompted, then tap Permanently delete my account.
Your account and its associated data are then deleted as described below. This is permanent and cannot be undone.
By email
Email support@philoi.app from the email address on your account, with the subject “Delete my account.” We will verify it is you and complete the request within 30 days.
What is deleted
When your account is deleted, we remove the personal data tied to it, including:
- Your profile — name, username, bio, school, and campus-verification email
- Your email address and account identifiers
- Your lock-in / study & fitness history, goals, streaks, and stats
- Your health & fitness inputs — height and weight you entered, and activity synced from a connected source such as Apple Health, Health Connect or Strava
- Your photos, gym video clips, campfire messages, and posts
- Your cosmetics, inventory, and in-app currency balance
- Your notification tokens and in-app preferences
What we keep, and for how long
A limited amount of data may be retained after deletion where we are legally required to, or to protect the service. Where retained, it is kept only as long as necessary and then permanently deleted.
- Your profile, goals, sessions, health metrics, messages and progress are removed from our production systems within 30 days, and from encrypted backups within 90 days.
- Anonymised, non-identifying aggregates (for example “sessions started this week”) may remain, as they no longer identify you.
- Purchase and transaction records may be kept where required for legal, tax, accounting and fraud-prevention obligations. These are also held independently by Google Play and our payments processor.
- Where an account was actioned for a safety or policy violation, we may keep a minimal moderation or legal record as required.
Contact us
Questions about deleting your account or your data: support@philoi.app. A real person reads that inbox.