Contact us
A real person reads that inbox and will get back to you, usually within a couple of days. Email from the address on your account and tell us your username so we can find you faster.
Account & sign-in
Signing in
Philoi uses Sign in with Apple and Sign in with Google. Use the same one you signed up with — that's what your account is tied to.
Campus verification
Some features ask you to verify your school with a university email. If a verification email doesn't arrive, check spam, make sure you used your .edu-style school address, and try again. Still stuck? Email us and we'll sort it out.
Deleting your account
You can delete your account and its data any time in Settings → Delete account, or see the full account deletion page.
Lock-ins & fitness sync
Start a lock-in from the home screen to earn embers and XP for your focus or workout time. To count movement automatically, connect Apple Health or Strava in Settings — challenges then verify on their own. If a session or synced activity didn't credit, make sure sync permissions are granted, then email us with the date and roughly when it happened.
Purchases & the Flame Pass
The Season 1 Flame Pass is a one-time, non-renewing purchase — there's no subscription and nothing auto-renews. Ember packs are one-time purchases too.
Restoring a purchase
New device, or a pass you already bought isn't showing? Open the shop or paywall and tap Restore. If it still doesn't appear, email us with the Apple receipt or the account email you purchased on.
Refunds
Purchases are handled by Apple. Refund requests go through Apple at reportaproblem.apple.com. If something went wrong on our end, tell us and we'll help.
Safety & reporting
You can report or block any post or profile from the ⋯ menu on it. We review reports and act on anything that breaks our rules. For urgent safety concerns, email support@philoi.app with the subject “Safety concern.” See our child safety standards.
Privacy
What we collect and how it's handled is in our Privacy Policy and Terms of Service. Data or privacy requests: support@philoi.app.